Privacy Policy
Last updated: 15 January 2026.
Urban Focus Hub j.d.o.o. (hereinafter: 'we', 'us', 'our') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you use our website urban-focus-hub.com.
1. Data Controller
The data controller is Urban Focus Hub j.d.o.o., with registered office at Ulica grada Vukovara 269D, 10000 Zagreb, Croatia, OIB: 78432156901. For all data protection enquiries, you can contact us by email: info@urban-focus-hub.com.
2. What Data We Collect
We collect the following categories of data: • Contact data: name and email address — which you voluntarily provide through the contact form. • Technical data: IP address, browser type, operating system, access time — which are automatically collected when you use the website. • Cookies: data about your use of the website through analytics and marketing cookies, only with your prior consent.
3. Purpose of Data Processing
We process your data for the following purposes: • Responding to your enquiries received through the contact form. • Improving the functionality and user experience of the website. • Conducting statistical analysis of website visits (with consent). • Displaying relevant marketing content (with consent). • Fulfilling legal obligations.
4. Legal Basis for Processing
Processing of your data is based on: • Your consent (Art. 6(1)(a) GDPR) — for analytics and marketing cookies. • Legitimate interest (Art. 6(1)(f) GDPR) — for technical data necessary for website operation. • Performance of a contract (Art. 6(1)(b) GDPR) — for responding to your enquiries.
5. Data Retention Period
Contact data is retained for a maximum of 12 months from the last communication, unless longer retention is necessary to fulfil legal obligations. Technical data and cookies are retained in accordance with their lifespans specified in the Cookie Policy.
6. Your Rights
Under the General Data Protection Regulation (GDPR), you have the right to: • Access your personal data • Rectify inaccurate data • Erase your data ('right to be forgotten') • Restrict processing • Data portability • Object to processing • Withdraw consent at any time To exercise your rights, contact us at: info@urban-focus-hub.com.
7. Right to Complain
If you believe that the processing of your data is contrary to the GDPR, you have the right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP): Selska cesta 136, 10000 Zagreb www.azop.hr
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss or destruction, including SSL encryption, access control and regular security audits.
9. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy. All changes will be published on this page with the date of the last update. We recommend reviewing this policy regularly.